Exceptional customer service through safe, reliable, cost-effective electric service and programs.

For up to date outage information call the
Emergency After Hours: (866) 835-2832

Outage Communications

The Power Outage Information page was created to give members summary information on outages affecting the CVEA service territory.

When Does CVEA Report Real-Time Information on Outages?

CVEA reports real-time outage information under the following circumstances:

  • For District or System-wide outages expected to last more than 1 hour
  • For major distribution feeder outages expected to last more than 2 hours
  • For any outage affecting more than 10 customers expecting to last more than 2 hours

Members should not expect real-time outage information if an outage does not meet the criteria above. It is CVEA's priority to provide real-time outage information during extended outages so members can prepare their homes, businesses, and families to be without power for lengthy periods of time.

We ask that members recognize that the Operator's FIRST priority is to assess the situation and then develop a plan to get the lights back on. The process includes locating the cause of the outage, calling appropriate personnel, bringing additional generation on line as necessary and energizing distribution lines to restore service to customers. Depending on weather, time of day, cause and location, these activities can take minutes or hours, therefore this information is not always available immediately.

CVEA does provide updates as soon as information is available, so if you don't see it initially, please be patient and check back.

How Does CVEA Report Real-Time Information on Outages ?

  • Call the after-hours emergency voicemail system at 1-866-835-2832. Operators are not always available to answer the phone during power restoration. Real time information is updated on the voicemail message system for those calling in.
  • Visit the CVEA Facebook page
  • Visit www.cvea.org. Facebook updates can also be viewed on the cvea.org homepage.

The graphs below show the number of outages for January 2019. They are organized by District, and by cause. These graphs will be updated each month to show the outages for that month.

A failed component on a newly rebuild diesel generator caused the January 31 outage.